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Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can't offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition as you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- 返货超过30天后的任何物品
退款
收到您的退货并检查后，我们会向您发送电子邮件通知您我们已收到您的退货。我们还将通知您退款的批准或拒绝。
如果获得批准，我们将处理您的退款，并在一定天数内自动将积分应用到您的信用卡或原始付款方式。
延迟或缺失的退款
如果您还没有收到退款，请先再次检查您的银行账户。
然后联系您的信用卡公司，在您的退款正式发布之前可能需要一些时间。
接下来联系您的银行。在退款发布之前通常需要一些处理时间。
如果您已完成所有这些操作但仍未收到退款，请通过 {email address} 与我们联系。
促销商品
只有原价商品可以退款。促销商品不能退款。
换货
我们仅在商品存在缺陷或损坏时进行更换。如果您需要为相同商品进行交换，请向我们发送电子邮件至 {email address}，并将您的商品发送至：{physical address}。
礼物
如果购买时该商品被标记为礼物并直接寄送给您，您将收到相当于退货价值的礼品抵用金。收到退货后，礼品券将邮寄给您。
如果购买时该商品未被标记为礼物，或赠送者将订单寄送给自己以便后来赠送给您，我们将向赠送者退款，他们会了解您的退货情况。
退货运费
要退回您的产品，您应该将产品邮寄至：{physical address}。
您需要自行承担退货的运费。运费不可退款。如果您收到退款，退货运费将从您的退款中扣除。
根据您所在的位置，您收到换货产品所需的时间可能会有所不同。
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.
Need help?
Contact us at {email} for questions related to refunds and returns.