You can cancel an order for a full refund any time before it is dispatched. Hampers are food assembled to order, so they cannot be returned or exchanged once sent — but if one arrives damaged, incomplete or wrong, we replace or refund it.
Cancelling before dispatch
- Cancel before we dispatch and you get a full refund.
- Log in, open the order under My account and send a cancellation request, or message us on WhatsApp +60 10-918 9118. The earlier the better.
- An order that stays unpaid for 3 working days may be cancelled by us and the stock released.
After dispatch
- Hampers are perishable food products assembled to order. Once dispatched they cannot be returned or exchanged.
- If a hamper arrives damaged, incomplete or incorrect, tell us within 24 hours of delivery and send photographs. We replace the affected items or refund them.
- Product photographs are for illustration. Where an item in a hamper is unavailable we may substitute an item of equal or greater value and of similar character.
How refunds are paid
- Approved refunds go back to the original payment method, normally within 14 working days.
- If we have to decline or cancel an order ourselves — an item is unavailable, a price was shown wrongly, the address is outside our delivery area, or we reasonably suspect fraud — you are refunded in full.
Contact
Give A Gift Trading Sdn Bhd, Batu Pahat, Johor — WhatsApp +60 10-918 9118.
This page summarises section 8 of our Terms & Conditions; if the two ever differ, the Terms apply.