Give A Gift Trading Sdn Bhd (Company No. 202301040211 / 1534130-T)
59, Jalan Flora Utama 3, Taman Flora Utama, 83000 Batu Pahat, Johor, Malaysia
WhatsApp: +60 10-918 9118 | Email: [email protected]
This policy explains what personal data we collect through giveagift.vip, why we collect it, and what rights you have. We handle personal data in accordance with Malaysia’s Personal Data Protection Act 2010 (PDPA).
1. What we collect
- Your details: name, email address, phone number, billing address, and your account password (stored encrypted — we can never see it).
- Recipient details: the name, phone number and delivery address of the person you are sending a hamper to, plus whether it is a home or company address and any opening hours you give us.
- Order details: what you bought, the amount, the currency, your payment method and your order history.
- Technical data: IP address, browser type, and pages visited, collected through cookies and analytics.
- Support messages: what you send us via WhatsApp, email or the website chat assistant.
We do not collect or store your card or online banking credentials. Payments are handled by the bank or by the payment provider directly.
2. Why we use it
- To process, pack, deliver and track your order — including giving the recipient’s name, address and phone number to our driver or courier so the hamper can be delivered.
- To verify your payment and issue receipts.
- To create and manage your account, and to let you log in.
- To answer your enquiries and handle complaints.
- To send you order notifications, and — if you have bought from us — an occasional review request or festive offer. You can opt out at any time.
- To keep accounting records and comply with Malaysian law.
- To improve the website and prevent fraud or abuse.
3. Recipients’ personal data
When you give us a recipient’s details you confirm you are entitled to share them with us for the purpose of delivering the gift. We use those details only to deliver the hamper and to contact the recipient about that delivery.
4. Who we share it with
- Delivery partners — our own drivers and courier companies (for example J&T, Pos Laju), who receive the delivery name, address and phone number.
- Payment and banking providers — to verify payment.
- Service providers — our web host, email service and analytics provider, and the AI provider (Anthropic) that powers the features described in section 5. The AI provider only receives what is needed for the task you started — a chat message, an order photo or spreadsheet, or a payment receipt — and sends the result back to us.
- Advertising — Meta (Facebook and Instagram), through the Meta Pixel, which tells Meta which pages were viewed and when a product is added to the cart or an order is placed, so we can measure our ads. It does not receive your delivery address or payment details.
- Authorities — where we are required to disclose data by law.
We do not sell your personal data. Some of these providers process data outside Malaysia, including in the United States.
5. AI features
Some features on this website use an AI service (Anthropic). In each case the AI only reads what you choose to give it:
- Chat assistant — what you type is sent to the AI so it can reply. Please do not enter passwords, card numbers or other sensitive information. For anything involving your order details, contact us on WhatsApp instead.
- Order reading on the delivery list — if you upload a photo, screenshot, spreadsheet or pasted text of your orders, it is sent to the AI to read the recipients’ names, phone numbers and addresses. Nothing is filled in until you have reviewed it and pressed the button to fill the form, and you can edit every field before placing the order. Please upload only the orders you are placing — not unrelated conversations.
- Payment receipts — if you upload a bank transfer receipt for an order, the AI reads the amount, date, reference and receiving account so our staff can check it faster. The receipt is stored privately, can only be viewed by you and our staff, and your order is only marked as paid after our staff have confirmed the money has arrived.
6. Cookies
We use cookies to keep your shopping cart, remember whether you are viewing Malaysian or Singapore prices, keep you logged in, and measure site traffic. We also use the Meta Pixel (see section 4) to measure our advertising; you can limit ad personalisation in your Facebook or Instagram ad settings. You can block cookies in your browser, but the cart and checkout may then not work.
7. How long we keep it
Order and accounting records are kept for at least 7 years as required by Malaysian tax law. Account data is kept while your account is active. If you have an account, the recipients you deliver to are saved in your own address book so you can reuse them; only you can see it, and you can delete any entry from it at any time. Chat and enquiry messages are kept only as long as needed to resolve your enquiry.
8. Security
The site runs over HTTPS, passwords are stored encrypted, and access to order data is restricted to authorised staff. Drivers can only see the orders assigned to them, and cannot see payment information. No system is completely secure, but we take reasonable steps to protect your data.
9. Your rights
You may ask us to access, correct or delete your personal data, or to stop sending you marketing messages. Contact us on WhatsApp (+60 10-918 9118) or at [email protected]. You can also view and edit your details, and reset your password, in your account area. Note that we must retain order records required by law even after an account is deleted.
10. Children
This website is not intended for children under 18, and we do not knowingly collect their personal data.
11. Changes
We may update this policy. The version published on this page applies from the date shown below.
Last updated: 25 September 2026